Carol was tasked with researching, initiating, and implementing a new online training module for employees. The module would allow all employees, regardless of level and position, to complete mandatory training related to compliance, ethics, and regulatory topics. Unfortunately, the project did not meet the established goals regarding training offerings, budget, and timing. Certain regulatory training courses were not included, the final costs were over budget, and the rollout was more than three months late. Which of the following methods should Carol apply to this situation to determine why the objectives were not met?
The Correct Answer is: B. Cause-and-effect diagram
A cause-and-effect diagram, also known as a fishbone or Ishikawa diagram, is specifically used to identify root causes of problems when outcomes fall short of objectives. It helps analyze contributing factors such as processes, people, technology, and resources that may have caused delays, budget overruns, or incomplete deliverables. This method is ideal for diagnosing why project goals related to scope, cost, and timing were not achieved.
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