An organization publicly emphasizes collaboration and transp

An organization publicly emphasizes collaboration and transparency yet performa - aPHR Prep

Question

An organization publicly emphasizes collaboration and transparency, yet performance systems reward only individual output and competition. Which HR action would most directly reduce this misalignment?

Answers

correct
Revising performance criteria to include collaborative behaviors
Increasing leadership communication about organizational values
Expanding recognition budgets for high-performing individuals
Conducting annual engagement surveys to track morale

Explanation

The Correct Answer is: A. Revising performance criteria to include collaborative behaviors

When rewards and performance metrics contradict stated values, employees follow what is measured and rewarded. Revising performance criteria to include collaboration and transparency directly aligns systems with desired behaviors. This structural change reinforces teamwork in day-to-day decisions, ensures accountability for collaborative conduct, and closes the gap between espoused values and actual incentives, making cultural expectations operational rather than symbolic.

Why the other options are incorrect:

B. Increasing leadership communication about organizational values
Communication reinforces awareness but does not change behavior if reward systems remain misaligned. Employees are unlikely to prioritize collaboration without corresponding performance consequences.
C. Expanding recognition budgets for high-performing individuals
Increasing individual rewards further reinforces competition and individualism, worsening the misalignment with collaboration-focused values.
D. Conducting annual engagement surveys to track morale
Engagement surveys diagnose sentiment but do not correct incentive misalignment. Measurement without system change will not drive behavioral alignment.

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