An employee who was recently demoted expresses anxiety about

An employee who was recently demoted expresses anxiety about potential comments - PHRi Prep

Question

An employee who was recently demoted expresses anxiety about potential comments from coworkers once the change is announced. What is the best initial approach for their HR manager?

Answers

Document the employee's expressed concern in their official personnel file.
correct
Discuss strategies with the employee on how to manage the announcement and communications.
Elevate the employee's personal concern to senior management for guidance.
Review the collective bargaining agreement or employee handbook for relevant policy clauses.

Explanation

Explanation

The Correct Answer is: B. Discuss strategies with the employee on how to manage the announcement and communications.

The best approach is to provide the employee with support and practical strategies for handling the situation. HR should work with the employee to prepare them for the announcement and discuss how to manage potential reactions from coworkers. This support helps the employee feel more confident and reduces their anxiety by giving them tools to navigate the situation.

Why the other options are incorrect:

A. Document the employee's expressed concern in their official personnel file.
While it’s important to keep records of significant concerns, documenting this issue in the employee’s file is not the most immediate or constructive response. The priority should be addressing the concern with practical support.
C. Elevate the employee's personal concern to senior management for guidance.
While senior management may be involved later if necessary, it is more appropriate to first address the employee’s concern directly and provide guidance. Elevating the issue immediately could make the employee feel unsupported or overwhelmed.
D. Review the collective bargaining agreement or employee handbook for relevant policy clauses.
This is not the best first step for addressing the employee's emotional concern. While reviewing policies may be necessary later, the immediate focus should be on providing the employee with the emotional support and communication strategies they need.

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