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Many students who study using our platform have reported that a large number of the practice questions here are very similar to those that appear in real exams. View Courses
Many students who study using our platform have reported that a large number of the practice questions here are very similar to those that appear in real exams. View Courses
Which of the following steps in the troubleshooting theory should be performed after a solution has been implemented? (Choose two.)
The Correct Answers are: C. Document the findings and F. Notify the users
C. Document the findings
After implementing a solution, it’s critical to document what was done, what the root cause was (if known), and how it was resolved. This helps build institutional knowledge, assists future troubleshooting, and supports compliance or auditing requirements.
F. Notify the users
Once the issue has been resolved, affected users should be informed that the service is restored. This helps close the communication loop and confirms that operations are back to normal.
Why the other options are incorrect:
A. Perform a root cause analysis
Root cause analysis can be helpful, but it is typically done during or before implementing a solution—not strictly after.
B. Develop a plan of action
This is a pre-implementation step in the troubleshooting process where you decide how to address the problem.
D. Escalate the issue
Escalation is necessary if the problem cannot be resolved at the current support level. If the solution has already been implemented, escalation is no longer needed.
E. Scope the issue
Scoping the issue happens at the beginning to understand the extent and impact of the problem.
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