An administrator at a small business notices an increase in - CompTIA Security+ SY0-701
Question
An administrator at a small business notices an increase in support calls from employees who receive a blocked page message after trying to navigate to a spoofed website. Which of the following should the administrator do?
Answers
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correct
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Explanation
Correct Answer: C. Implement security awareness training. Security awareness training is the best response in this scenario. The fact that employees are repeatedly encountering spoofed websites indicates that technical defenses, such as the web filter, are functioning correctly by blocking access. However, the increase in support calls shows a gap in user understanding. Training helps employees recognize warning signs of spoofed or phishing websites, understand why the web filter is blocking them, and reduce reliance on IT support for clarification. It also teaches safe browsing habits, the dangers of clicking suspicious links, and how to report phishing attempts properly. In small businesses where resources are limited, empowering users with knowledge is one of the most cost-effective ways to strengthen overall security posture. By combining technical defenses with human vigilance, organizations can significantly reduce their vulnerability to phishing and social engineering campaigns, which remain among the most common attack vectors.
Why Other Options are Incorrect:
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A. Deploy multifactor authentication is valuable for preventing account compromise but does not address the root issue—employees repeatedly visiting spoofed websites. MFA helps after credentials are entered, not before.
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B. Decrease the level of the web filter settings would weaken defenses by allowing access to potentially harmful websites. The filter is already doing its job correctly and should not be loosened.
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D. Update the acceptable use policy sets formal guidelines for employee behavior, but policies alone do not actively change user awareness or browsing habits. Training is needed to reinforce understanding.
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