A technician needs to apply a high-priority patch to a production system. Which of the following steps should be taken first?
Correct Answer: C. Create a change control request
The first step in applying a high-priority patch to a production system is to create a change control request. Change control ensures that changes to production systems are documented, reviewed, and approved to avoid unintended consequences, minimize risk, and maintain operational stability. Even for high-priority patches, following a proper change management process is critical.
Explanations for Incorrect Options:
Air gap the system:
Air gapping (isolating a system from the network) is not relevant for applying a patch unless the system is already compromised or the patch involves critical vulnerabilities that require immediate isolation. It is not a typical first step in patching.
Move the system to a different network segment:
Moving the system is unnecessary and does not align with standard patching procedures. It can introduce additional risks or complications and is not a required step for applying patches.
Apply the patch to the system:
Applying the patch immediately without prior approval or testing could lead to unforeseen issues, such as system instability or downtime. Following the change control process ensures the patch is applied safely and with minimal disruption.
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