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Many students who study using our platform have reported that a large number of the practice questions here are very similar to those that appear in real exams. View Courses
Many students who study using our platform have reported that a large number of the practice questions here are very similar to those that appear in real exams. View Courses
A SOC manager receives a phone call from an upset customer. The customer received a vulnerability report two hours ago: but the report did not have a follow-up remediation response from an analyst. Which of the following documents should the SOC manager review to ensure the team is meeting the appropriate contractual obligations for the customer?
The correct answer is: A. SLA
This is the correct answer because an SLA (Service Level Agreement) outlines the specific performance metrics, such as response times and the level of service expected between a service provider and a customer. The SLA typically includes the expected timelines for actions like providing remediation responses after receiving a vulnerability report. By reviewing the SLA, the SOC manager can confirm whether the team is meeting the contractual obligations regarding response times and remediation, ensuring they fulfill their responsibilities as agreed with the customer.
Why the Other Options Are Incorrect:
MOU
NDA
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