An organization uses a cloud storage service to store compan - 220-1201 CompTIA A+ Core 1
Question
An organization uses a cloud storage service to store company files. The file synchronization client for this cloud service is installed on every user's computer. One user reports that a file synced with the client to their computer does not contain information a co-worker of theirs added earlier today. Indicate the BEST action to take when troubleshooting this problem.
Answers
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correct
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Explanation
Correct answer: C) Open the cloud service's client that is locally installed, determine if there are any reported errors, and follow the steps provided to correct the synchronization errors.
The issue described involves a file synchronization problem. The best course of action is to first check if the locally installed cloud client is encountering synchronization errors. Modern cloud services typically have a built-in feature that reports any issues with file syncing, such as errors, incomplete syncs, or conflicts. Following the client’s troubleshooting steps will help resolve the issue directly.
Here’s why the other options are less effective:
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A. Exit the cloud service's client that is locally installed, restart the computer, and check the file: While restarting might help with minor glitches, it doesn’t directly address potential synchronization errors or other more specific issues that could be present in the sync process.
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B. Visit the cloud service's website, locate the service status page, and determine if there is a service outage: While checking for a service outage is a reasonable step, it’s less likely in this scenario because only one user is reporting the issue, and outages typically affect multiple users.
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D. Open the cloud service's client and check for updates: Although keeping software up to date is important, it’s not the first step for this issue. The immediate problem is the file not syncing properly, which can be resolved by checking for errors within the client.
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