A users mobile phone is constantly running hot and has a sho - 220-1201 CompTIA A+ Core 1
Question
A user's mobile phone is constantly running hot and has a short battery life. A technician replaces the battery in the phone, but the issue persists. Which of the following steps should the technician take next?
Answers
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correct
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Explanation
Correct answer: B) Check the device for malware.
Malware running in the background can cause a mobile phone to overheat and drain its battery quickly. Even after replacing the battery, if the issue persists, checking for malware is a logical next step, as malicious software can consume system resources, leading to overheating and short battery life.
Why the other options are less likely:
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Check the device for updates: While outdated software might contribute to performance issues, it is less likely to cause severe overheating and battery drain compared to malware.
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Check the device for liquid damage: Liquid damage could potentially cause overheating, but it would often lead to other more immediate hardware failures as well. If there are no signs of liquid damage, this is not the most likely next step.
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Check the device's charging adapter: While a faulty charging adapter might affect charging efficiency, it is unlikely to cause the device to overheat while not charging.
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