A user is experiencing a logon issue when attempting to use - 220-1201 CompTIA A+ Core 1
Question
A user is experiencing a log-on issue when attempting to use a network-authenticated application in a corporate environment. The technician successfully resolves the issue by resetting the password. The user confirms that everything is working as expected. Which of the following steps should the technician take next?
Answers
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correct
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Explanation
Correct answer is C. Document the findings.
After resolving the issue and confirming that the solution worked, the next step in the troubleshooting process is to document the findings. This includes noting the issue, the steps taken to resolve it, and the confirmation of the resolution. Proper documentation is important for future reference and helps maintain a record of the solution.
Explanation of other options:
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Refer to the vendor's instructions: This would be necessary if further technical guidance was needed, but in this case, the issue has already been resolved.
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Establish a plan of action: This step comes earlier in the troubleshooting process, before implementing the solution.
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Implement preventative measures: While this can be a follow-up step depending on the situation, it typically follows documenting the resolution to ensure that the issue is properly tracked.
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