A project manager receives a voicemail from a business analy

A project manager receives a voicemail from a business analy - PMP Prep

Question

A project manager receives a voicemail from a business analyst on the project team. The business analyst indicates that an internal stakeholder is upset that they were not included before the project began. The stakeholder is asking for an addition to the requirements traceability matrix.

What should the project manager do to improve the stakeholder relationship?

Answers

Initiate a project change request so the change control board (CCB) can decide if it is in scope.
Update the stakeholder engagement plan to ensure the stakeholder is included in the project stakeholder list.
correct

Engage the stakeholder to solicit more information before responding to the request.
Consult the project scope document to make sure the addition is in scope.

Explanation

The correct answer is C: Engage the stakeholder to solicit more information before responding to the request.

By first engaging with the stakeholder, the project manager can gain a clearer understanding of their concerns and the specific details of their request. This approach demonstrates respect for the stakeholder’s input, helping to repair the relationship and potentially preventing further dissatisfaction.

Once the project manager understands the stakeholder’s needs, they can determine if any formal changes to the requirements traceability matrix or scope are warranted. Acting on this information ensures the project manager makes an informed decision without prematurely initiating changes or adjustments to project plans.

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