A customer discovered quality issues with the latest deliver

A customer discovered quality issues with the latest deliver - PMP Prep

Question

A customer discovered quality issues with the latest deliverables. However, the project team immediately resolved the issues.

Now that the project is back on track, what should the project manager do next?

Answers

Reassess the risk log to ensure it is up to date.
Monitor quality metrics to ensure the project continues as planned.
Schedule a team meeting to review the issue.
correct

Perform lessons learned to ensure the issue does not happen again.

Explanation

The correct answer is: D

The project manager should conduct a lessons learned session to analyze the quality issues that arose with the latest deliverables. This process allows the team to identify the root causes of the problems, discuss what went wrong, and document effective solutions. By capturing these insights, the project manager can implement preventive measures and improve processes, reducing the likelihood of similar quality issues in future project phases.

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