Which statement describes the alternative dispute resolution - SHRM-SCP Practice Questions
Question
Which statement describes the alternative dispute resolution technique of mediation?
Answers
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correct
Explanation
The correct answer is D:
This statement accurately describes the alternative dispute resolution technique of mediation. Let's break down why this is the correct answer and examine the other options:
D. Mediation involves an impartial third party (the mediator) who facilitates communication between the disputing parties. The mediator does not make decisions or impose solutions but helps the parties to voluntarily come to a mutually acceptable resolution. This process is collaborative and allows the parties to maintain control over the outcome.
Now, let's look at why the other options are incorrect:
A. This description is more akin to a non-binding arbitration. In mediation, the third party does not make any decisions or resolutions, even advisory ones.
B. This describes negotiation, particularly when it involves representatives acting on behalf of the disputing parties. Mediation involves the disputing parties directly, with the mediator facilitating the discussion.
C. This describes peer review, where a panel of employees hears and decides on a dispute. Mediation does not involve a group or panel making decisions.
Key characteristics of mediation:
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- Voluntary process
- Involves an impartial third party (mediator)
- Parties maintain control over the outcome
- Mediator facilitates communication but doesn't impose solutions
- Aims for a mutually acceptable resolution
In conclusion, mediation is best described as a process where an impartial third party assists the disputing parties in voluntarily reaching an acceptable resolution, which aligns with option D.
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