The owner of a restaurant reports that wireless network conn - 220-1201 CompTIA A+ Core 1 Practice Questions
Question
The owner of a restaurant reports that wireless network connections are lost intermittently throughout the day. Which of the following steps should a technician take to troubleshoot the issue? (Choose two.)
Answers
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correct
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correct
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Explanation
Correct answers are:
A. Identify the location of devices that utilize 2.4GHz.
D. Map all of the wireless signals in the restaurant.
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A. Identify the location of devices that utilize 2.4GHz: Many devices (like microwaves, cordless phones, and other wireless equipment) operate on the 2.4GHz frequency, which can cause interference with Wi-Fi networks that also use the 2.4GHz band. Identifying potential sources of interference is crucial to troubleshooting intermittent wireless connectivity issues.
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D. Map all of the wireless signals in the restaurant: Conducting a site survey and mapping the wireless signals helps determine if there are dead spots, weak signal areas, or interference from neighboring wireless networks. This step allows the technician to analyze the Wi-Fi coverage and make necessary adjustments, such as repositioning access points or changing channels.
Here’s why the other options are less suitable:
- Check to see if the phones are UTP or STP lines: This is related to cabling type but is irrelevant to wireless connection issues.
- Test to see if the copper electrical wires are causing interference: While electrical interference could affect wireless signals, it's more effective to first assess 2.4GHz devices and wireless signal mapping before investigating wiring.
- Verify T568B is being used in the wiring closet patch panel: This concerns Ethernet wiring standards and has no direct impact on wireless signal issues.
- Schedule timed router reboots throughout the day: Scheduling reboots isn’t an appropriate troubleshooting step for intermittent wireless connections and could lead to unnecessary downtime.
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