The change control board (CCB) rejects a change request submitted by a subject matter expert (SME). The SME refuses to accept this rejection and does not want to continue the project without the change. What should the project manager have done to avoid this situation?
The correct answer is B
This is the best preventive action because a thorough impact assessment before submitting the change request would have helped identify all implications, including technical necessity, cost impact, schedule impact, and resource requirements. This comprehensive analysis would have enabled the project manager to either build a stronger case for the change if it was truly necessary, or help the SME understand why the change might not be feasible before it reached the CCB stage. By conducting a thorough impact assessment first, the project manager could have either prevented an unnecessary change request or better prepared to justify a necessary one, avoiding the conflict with the SMEs.
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