A user with a new 5G smartphone notices the device has separ - 220-1201 CompTIA A+ Core 1 Practice Questions

A user with a new 5g smartphone notices the device has separ - 220-1201 CompTIA A+ Core 1 Practice Questions

Question

A user with a new 5G smartphone notices the device has separated at the seam on one edge and is measurably thicker at that point. Which of the following actions should the user take FIRST?

Answers

Power off the smartphone and place it in a bucket of rice for 48 hours.
Place the smartphone in a refrigerator between 35°F (1.6°C) and 40°F ( 4.4°C) overnight.
Fully deplete the phone's battery and then charge it to 100%.
correct

Contact the smartphone manufacturer for warranty support

Explanation

Correct answer: D. Contact the smartphone manufacturer for warranty support.

The separation at the seam and the swelling of the smartphone indicates a potential battery swelling issue, which can be dangerous and could lead to a fire or explosion. The first and safest action is to contact the manufacturer for warranty support or repair. Swollen batteries are a known hazard and should not be tampered with or used further.

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