A project manager is having difficulty acquiring final accep

A project manager is having difficulty acquiring final accep - PMP Practice Questions

Question

A project manager is having difficulty acquiring final acceptance of some deliverables from a stakeholder for reasons that seem to be outside of the project acceptance criteria. What should the project manager do?

Answers

correct

Escalate this issue to the project sponsor and ask for support in obtaining final stakeholder acceptance.
Persuade this stakeholder using emotional intelligence skills to obtain acceptance.
Create a project acceptance waiver, noting the stakeholder's concerns so they can be addressed later.
Obtain final acceptance from another stakeholder who is also familiar with the project.

Explanation

The correct answer is: A

Escalating the issue to the project sponsor is appropriate when a stakeholder’s refusal to accept deliverables falls outside the agreed acceptance criteria. The project sponsor has the authority to address such concerns and can facilitate a resolution. This approach ensures that the project remains aligned with its objectives and acceptance criteria, maintaining project integrity and stakeholder satisfaction.

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