How to Reschedule SHRM Exam

Rescheduling your SHRM exam can be challenging, but understanding the process can make it much easier. This guide will walk you through the steps, fees, and important considerations when rescheduling your SHRM certification exam.

How/Steps to Reschedule SHRM Exam Online

Step 1: Cancel Your Current Appointment

To begin the rescheduling process, you must first cancel your existing exam appointment through Prometric, the official testing vendor for SHRM. 

• Visit the Prometric Website: Go to prometric.com/shrm.
• Select “Reschedule/Cancel My Test”: Follow the prompts to cancel your appointment. Find Out: How to Register for SHRM
• Provide Information: You will need your appointment confirmation number and personal information to complete the cancellation.

Step 2: Schedule a New Exam Date

Once your current appointment is canceled, you can schedule a new exam date:

• Return to Prometric’s Website: Go back to prometric.com/shrm.
• Select “Schedule My Test”: Follow the prompts to choose a new date and time that works for you.
• Choose Testing Location: Select from available testing centers or opt for remote proctoring if applicable.
• Confirm Your Appointment: After selecting a new date, ensure that you receive a confirmation email detailing your new appointment time and location.

Step 3: Review Confirmation Details

After scheduling your new exam date, it is important to review the confirmation email carefully:

• Verify that all details (date, time, location) are correct.
• Make note of any additional instructions provided in the email.

SHRM Rescheduling Fees

Cancellation Fees

If you cancel your exam appointment more than 30 days before the scheduled date, a fee of $35 will apply. If you cancel your exam appointment less than 30 days but at least 5 business days before the scheduled date, a fee of $53 will apply.

Transfer Fees

Candidates may request a one-time transfer to the next testing window for a fee of $100. This request must be made at least 5 business days before the scheduled appointment.

No-Show Policy

If a candidate fails to reschedule or cancel their appointment within the required timeframe (less than 5 business days), they will be considered a “no-show,” and all fees will be forfeited. In this case, candidates will need to reapply and pay the full examination fee for future attempts.

NOTE: All fees must be paid at the time of requesting a rescheduling or transfer. Candidates are required to cancel their current appointment through Prometric before they can initiate a transfer request. 

Additionally, requests for transfers or cancellations stemming from medical or personal emergencies may need to be accompanied by supporting documentation, and these requests will be evaluated on a case-by-case basis.

Check Out: How Much Does it Cost to Get SHRM Certified?

Are There Any Exceptions to the Rescheduling Policy for Medical Conditions?

Yes, there are exceptions to the SHRM rescheduling policy for candidates with documented medical conditions. If a candidate needs to reschedule their exam due to a medical condition that qualifies as a disability under the Americans with Disabilities Act (ADA) or its international equivalent, they may be eligible for special consideration.

Candidates who experience a medical condition that impacts their ability to take the exam can request an exception to the standard rescheduling policies. 

This includes conditions that are recognized as disabilities under the ADA, which provides protections for individuals with physical or mental impairments that substantially limit one or more major life activities.

Process for Requesting an Exception

To initiate this process, candidates should contact SHRM directly at certification@shrm.org. It is important to provide appropriate documentation that supports the medical condition when making the request. This documentation may include:

• A letter from a licensed healthcare professional detailing the nature of the medical condition.
• Evidence of how the condition affects the candidate’s ability to take the exam on the originally scheduled date.

When submitting a request for an exception, it is essential to include all relevant supporting documentation. This documentation should clearly outline:

• The specific medical condition.
• The impact of this condition on the candidate’s ability to attend the exam.
• Any recommendations from healthcare professionals regarding rescheduling.

Once a request is submitted, SHRM will review it and determine eligibility for an exception based on the provided documentation. Candidates will be informed of the decision and any next steps required for rescheduling their exam.

How to Transfer my SHRM Exam to the Next Window

To transfer your SHRM exam to the next testing window, you must adhere to specific guidelines and procedures. 

First, it’s important to note that candidates are permitted to request a transfer to the next testing window only once per exam application. 

Additionally, a transfer fee of $100 is required for this request. 

Before you can initiate the transfer, you must first cancel your existing exam appointment with Prometric, the official testing vendor for SHRM.

Steps to Transfer Your SHRM Exam

Step 1: Cancel Your Current Appointment

To start the transfer process, you need to cancel your existing exam appointment:

Step 2: Request a Transfer

Once your current appointment is canceled, you can request a transfer:

• Contact SHRM Certification: Email SHRM at certification@shrm.org or call their support line at 1-800-283-7476, option #3 (U.S.) or +1-703-548-3440, option #3 (International).
• Specify Your Request: Clearly state that you wish to transfer your exam to the next testing window and include any necessary details such as your name, candidate ID, and the original exam date.
• Pay the Transfer Fee: Be prepared to pay the $100 transfer fee when making your request. Payment methods may vary, so confirm with SHRM regarding acceptable payment options.

Factors To Consider When Making SHRM Transfers

Timing of Transfer Requests

 Ensure that you submit your transfer request as soon as possible after canceling your exam. Although there is no strict deadline for requesting a transfer after cancellation, it is advisable to do so promptly to secure your spot in the next testing window.

Testing Windows

Familiarize yourself with SHRM’s testing windows.The SHRM certification exams are  offered during two windows each year—Spring and Fall.

For 2024, the Spring Testing Window is from May 1 to July 15, and the Winter Testing Window is from December 1, 2024, to February 15, 2025. Check out: SHRM Exam Dates 2024

No Guarantee of Same Time/Location

When transferring, be aware that you may not be able to secure the same time or location for your new appointment as previously scheduled.

Emergencies and Exceptions

If you encounter medical or personal emergencies within five days of your scheduled exam, you may be eligible for special consideration regarding transfers or refunds. Documentation will be required for such requests.

Confirmation of New Appointment

After successfully transferring your exam, ensure that you receive a confirmation email detailing your new exam date and location.

Find Out: What is the Best Way to Prepare for the SHRM?

How to Change SHRM Exam Level

To change your exam level for the SHRM certification, whether from SHRM-CP to SHRM-SCP or vice versa, you must follow a specific process. First, candidates are allowed to request an exam level change only once during each exam window. 

This request must be submitted via email to certification@shrm.org, clearly specifying which exam you wish to take.

Check Out: What Is the Difference Between SHRM-CP and SCP?

Once your appointment is canceled, you need to submit your exam level change request at least 20 business days before the scheduled exam date. It’s important to note that changing your exam level will cancel your originally scheduled appointment, so you will need to schedule a new exam appointment afterward. 

However, if the exam window has already opened, there is no guarantee that you will be able to secure the same time and location for your new appointment.

To request an exam level change, send an email to certification@shrm.org, clearly specifying which exam you wish to take. If you are changing from SHRM-CP to SHRM-SCP, you must provide documentation of applicable work experience to demonstrate that you meet the eligibility requirements for the SHRM-SCP certification.

Check out: SHRM-SCP requirement

Once your eligibility is confirmed, SHRM will verify your request and issue a new Authorization to Test (ATT) letter reflecting your new exam level. 

What Happens if I Miss My SHRM Exam Appointment?

If you miss your SHRM exam appointment, several consequences and options are available based on the policies outlined by the Society for Human Resource Management (SHRM).

Candidates considered as “no-shows” include those who:

• Fail to schedule an exam appointment with Prometric, the vendor responsible for administering SHRM’s tests.
• Cancel their exam appointment fewer than five business days prior to the scheduled date.
• Do not appear for the exam on the designated appointment date.
• Arrive at the testing center or for their remote proctored session more than 30 minutes after their scheduled time.
• Arrive at the testing center without the required identification.

Consequences of Missing Your SHRM Exam Appointment

No-Show Status: If you do not attend your scheduled exam without prior cancellation, you will be classified as a “no-show.” This status means you have forfeited all fees associated with the exam.

Reapplication Requirement: As a no-show, you will need to reapply for the exam and pay the full examination fee again to schedule a new appointment for a future testing window.

To avoid being marked as a no-show, it is crucial to cancel your appointment at least five business days before the scheduled date. 

Continue Reading: Is SHRM Certification Worth It

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